Find answers in our
Frequently Asked Questions
Call or WhatsApp us:
Causeway Bay 5992 1321
Mong Kok 5993 3727
Tseung Kwan O 9165 9233
Contact Your Store:
Find the nearest store
|TERMS AND CONDITIONS|
This Refund and Exchange Policy shall not be applicable to any persons or entities who/which are not dealing as consumers, which may include B2B members, persons who purchased the product(s) for purposes which do not correspond to reasonable individual or household needs (subject to the Assessment (as defined below)), companies, professionals, businesses, NGOs, clubs, schools or government bodies.
We reserve the right to change the terms under this Refund and Exchange Policy at any time. Revised versions of the terms shall appear on our website and are rendered effective immediately. Continued use of our website upon any such changes signifies your consent to or acceptance of such changes.
To the fullest extent as permitted by the relevant laws and regulations, should any dispute, inconsistency or controversy arise, Decathlon Hong Kong retains the right to accept or refuse the request for refund or exchange, and this decision shall be final.
|I – Refund/Exchange Eligibility Criteria|
Subject to the terms herein,
Decathlon member : can return and seek refund (“Return & Refund”) or exchange the product(s) (“Exchange”) (collectively, “Refund/Exchange”) which was/were purchased from Decathlon Hong Kong’s site (“Online Purchase”) or in Decathlon stores in Hong Kong (“In-Store Purchase”) within 365 days of the purchase.
Non-Decathlon member: can only request an Exchange in respect of product(s) which was/were purchased In-Store Purchase within 30 days of the purchase.
Subject to the foregoing, save where there is product quality issue, each product is allowed Refund/Exchange once only, such product for Refund/Exchange must be in a saleable condition. Further, the original packaging and labelling must be presented upon the Refund/Exchange. Our Decathlon team will carry out the assessment of the conditions of the product(s) in question (“Assessment”) and will reserve the right at its sole and absolute discretion to determine whether the requested Refund/Exchange can be accepted.
We will not accept Return & Refund or Exchange (where applicable) of the following products:
|II – Return & Refund Procedure|
(A) Subject to your entitlement, if you wish to process the Return & Refund in one of our stores, please identify whether the purchase is an In-Store Purchase or Online Purchase.
(B) Subject to your entitlement, if you wish to process the Return & Refund by courier to us the product(s) purchased from an Online Purchase:
IMPORTANT: In the event that Decathlon, after carrying out the Assessment, concludes that your Return & Refund request cannot be accepted, we will send you an email to inform you of the unsuccessful Return & Refund request (“Refusal Email”). We will keep the product(s) to which such request relates for two (2) weeks from the date of the Refusal Email for you to collect it. Where the product(s) is/are not yet collected from us within this two-week period, we reserve a right to levy a charge on the storage of the product(s) and you will be required to bear any costs incurred by us directly or indirectly arising from, in relation to or in connection with the late collection.
|III – Exchange Procedure|
Decathlon members and non-Decathlon members may submit a request for an Exchange within 365 days and 30 days of the purchase respectively. Both Decathlon and non-Decathlon members must follow the steps of the Exchange procedure listed below.
To the fullest extent permissible by the relevant laws and regulations, we shall not accept any Exchange request of product(s) by way of sending the product(s) to us by courier, even if you are a Decathlon member. In other words, any person who seeks to submit his/her Exchange request must visit any of our Decathlon Hong Kong stores.
If any provision of this Refund and Exchange Policy is determined to be illegal, invalid or unenforceable, that provision will be deemed to be severed from this Refund and Exchange Policy and will not cause the remainder of this Refund and Exchange Policy to be illegal, invalid or unenforceable, and in lieu of such illegal, invalid or unenforceable provision, there will be added as part of this Refund and Exchange Policy one or more provisions as similar in terms as may be legal, valid and enforceable under the applicable law.
This Refund and Exchange Policy is prepared in English and Chinese. In case of conflict between the two versions, the former shall prevail.
|IV – Cookies usage||
Since some geolocation cookies may be associated with postal addresses, our geolocation
service partner offering this service, Web Geo Services, is data controller for the resulting
processing of data.