A User Membership programme has been set up by Decathlon Hong Kong Co. Limited, known as "Decathlon" below.

The User Membership program is offered to all users who can provide a valid email address, referred to as the "Cardholder"or "Member".

On presentation of the Decathlon Virtual Card/Membership Number, the User Membership programme is valid for any purchase made online or in the store:

• In all Decathlon stores in the Hong Kong, where Decathlon’s passion brand is present and the User Membership programme is applied.
• Via www.decathlon.hk

In these terms and conditions the following definitions apply:

Membership Programme means Decathlon’s User Membership programme under which a member will be issued a Decathlon Virtual card;

Decathlon Card means a card issued to a Decathlon User that has successfully registered to the User Membership Programme; Decathlon Hong Kong members will receive Virtual card which is a digital format Decathlon Card.

1.1 These terms and conditions of use set forth the conditions upon which Decathlon administers its User Membership Programme. By agreeing to participate in the User Membership Programme the cardholder accepts the terms and conditions set out in this document.

1.2 These terms and conditions of use are available free of charge upon request at Decathlon in-store information desk or online at www.decathlon.hk.

1.3 All User Membership Programme cardholders must provide his/her email address for registration.

1.4 Cardholders of the User Membership Programme must keep Decathlon updated of any personal detail changes. Decathlon cannot be held responsible for any loss incurred by inaccurate personal detail. Cardholders should ensure that any name or address changes are reported via one of the following methods:

• By logging in to the cardholder’s account at www.decathlon.hk ;
• By sending an email to customer@decathlon.com

1.5 The User Decathlon Card, and/or Virtual card and/or any benefit conferred by such card is not transferable, cannot be, sold, bought, traded and/or copied in any way and can only be used by the cardholder who is named and registered as the User Decathlon Card holder.

1.6 Decathlon Virtual card remains the responsibility of the User Membership Programme cardholder, as do any security details relating to the account. Decathlon cannot be held responsible for any loss arising from the cardholder failing to ensure the safe-keeping of these items.

1.7 Decathlon may, at any time, decline to issue, withdraw, cancel or terminate any Decathlon Card and/or Virtual Card in whatever form, and/or remove a cardholder from the User Membership Programme where Decathlon reasonably believes there has been:

• 1.7.1 any abuse or attempted abuse of the scheme;
• 1.7.2 any fraudulent use of the card by the cardholder and/or any third party acting on behalf of the cardholder;
• 1.7.3 any breach or attempted breach of these terms and conditions;
• 1.7.4 any behaviour relating to the User Membership Programme or Decathlon that involves theft, misconduct, abusive or offensive behaviour, or supplying false or misleading information.

For the avoidance of doubt, where Decathlon declines to issue, withdraws, cancels or terminates any Decathlon Card, Virtual Card, Gift Card and/or benefit on the grounds outlined at paragraphs 1.7.1 to 1.7.4 above, the cardholder shall not be entitled to any compensation of any kind whatsoever.

1.8 A cardholder of the User Membership Programme may leave the scheme at any time. By leaving the User Membership Programme, cardholders forfeit the right to any gift cards and benefits already accrued or issued.

1.9 The Decathlon Virtual Card are free of charge.

2.1 By application you are making a statement, upon which we are entitled to rely, that you are aged 18 years or above and capable of forming a legally binding contract.

2.2 To participate in the User Membership Programme, Users must complete an application form available either:

• 2.2.1 On our 'My Card' Tablets from which their Decathlon Virtual Cards will be dispensed; or
• 2.2.2 Online - by going to www.decathon.hk then clicking 'my Decathlon card'. Subject to correctly completing the application form, Users will be issued with an online User Membership account and a Virtual Card.
• 2.2.3 Download Decathlon Application and register from User Membership Account in the application.

2.3 The User Membership Programme is for personal and consumer use only. No Decathlon Card, Virtual Card, Voucher, e-Voucher or Gift Card and/or other benefit conferred by the User Membership Programme may be used for any business transaction or purpose.

2.4 The User Membership Programme and any Decathlon Card and/or Virtual Card are valid at all Decathlon stores in Hong Kong. The programme is also valid online at www.decathlon.hk.

3.1 User Membership Programme cardholders will be able to take advantage of the following benefits:

• 3.1.1 Exclusive product testings for member.
• 3.1.2 Enroll to events held by Decathlon.
• 3.1.3 Exclusive services, e.g. Extended Refund & Exchange Period to 365 days.
• 3.1.4 E-Receipts for Easy Exchanges/Refund. You can do any refund/exchange without a receipt as the details of your purchases are registered in your Decathlon Card when presenting it at the moment of the purchase.
• 3.1.5 Personalized Sports Advice and Content. Regularly issue sports news, tips and other exciting content that are custom-made for members only.

4.1 In the event that the Decathlon membership account is not able to access or stolen, the cardholder should inform Decathlon User Services as soon as possible. The Decathlon Account can also be retrieved from My Account page in our website: www.decathlon.hk.

5.1 When Decathlon or one of its providers, makes a decision for quality reasons and / or safety, a retreat from the sale and / or the return of a product, Decathlon has the possibility to contact personally to each customer present in the scheme (service offered for all purchases made using the Decathlon Virtual Card at the till). The information will be send, subject to DECATHLON, by email, mail, or phone call. Decathlon doesn’t take responsibility if the customer details are outdated.

5.2 Possibility to exchange items purchased in store or online without presenting the receipt.

5.3 The customer will automatically receive emails related to membership programme.

5.4 Decathlon Hong Kong communicates to the customers about special offers, news and sporting events organized by your local store. Unless the customer has expressly communicated the desire not to receive these communications.

• 6.1 User’s liability

  6.1.1 The Decathlon Card is personal and non-transferrable. Consequently, the User is responsible for his Decathlon Card, which he /she undertakes to use according to these terms and conditions. The User is solely liable for any use he/she may make of his/her username and password and is the sole guarantor of their confidentiality, and of any use made of his/her Membership card account. As such, the User undertakes in particular (non-limiting list):

  • (a) to create only one DECATHLON Membership card in his/her name;
  • (b) to guarantee the accuracy of all information given to DECATHLON when joining the User Membership Programme;
  • (c) to ensure that the data communicated to DECATHLON make it possible to contact him/her (mobile number, email), are secure and used solely by the Membership cardholder;
  • (d) to relieve DECATHLON of liability in the event of use by an unauthorised third party of the benefits acquired by the User as part of its Membership programme;
  • (e) to inform DECATHLON of any unauthorised use of his/her Membership card and of any breach of the confidentiality and security of his/her means of identification;

• 6.2 Liability of Decathlon

  6.2.1 Decathlon undertakes to do everything possible to guarantee the User optimal use of the services associated with the Decathlon Card. However, Decathlon shall not be liable to any User Membership Programme cardholder for any damages, losses, costs and/or expenses incurred whether in contract, tort, negligence or otherwise and howsoever arising relating to the User Membership Programme or the cardholder's use of the card and/or any benefit conferred on the cardholder by virtue of the User Membership Programme, including (without limitation) in respect of any delays, delivery errors and/or connection problems.

  6.2.2 Nothing in this clause 5 shall affect any statutory rights that the User has including any rights in relation to defective goods supplied by us.

7.1 The Decathlon Card/ Virtual card shall be valid for the lifetime of the User Membership Programme. However, Decathlon reserves at all times.

7.2 All cardholders that continue to use the User Membership Programme scheme after such a change will be deemed to have accepted the updated terms and conditions.

7.3 All cardholders acknowledge and accept that these terms and conditions replace all previous versions.

7.4 The User is invited to read regularly the last updated version, accessible at your local store or on our website ( www.decathlon.hk)

8.1 Decathlon will not be liable or responsible for any failure to perform, or delay in performance of any of our obligations under these terms that is caused by events outside Decathlon’s reasonable control (“Force Majeure Event”). Decathlon’s obligations under these terms are suspended for the period that the Force Majeure Event continues, and Decathlon will extend the time to perform these obligations for the duration of that period.

8.2 These terms shall be governed by Hong Kong Law. The cardholder and Decathlon both agree to the non-exclusive jurisdiction of the Hong Kong courts.

B2B members are Decathlon customers who purchase the product(s) for purposes which do not correspond to reasonable individual or household needs (subject to the Assessment (as defined below), companies, professionals, businesses, NGOs, clubs, schools or government bodies.)

These Terms and Conditions apply to B2B members orders only. For individual orders please refer to the Decathlon Member policy
We reserve the right to change the terms under this Refund and Exchange Policy at any time. Revised versions of the terms shall appear on our website and are rendered effective immediately. Continued use of our website upon any such changes signifies your consent to or acceptance of such changes. To the fullest extent as permitted by the relevant laws and regulations, should any dispute, inconsistency or controversy arise, Decathlon Hong Kong retains the right to accept or refuse the request for refund or exchange, and this decision shall be final.

There is no minimum purchase requirement for business account user. Decathlon Hong Kong withholds the rights to change the pricing without any prior notice. Company stamp, business registration and person in charged endorsement is required on the quotation issued by the B2B team before confirmation of order. All items are subjected to stock availability. Bulky items are delivered unassembled and/or uninstalled. For an installation service, please contact our team for a service quotation. All purchases are strictly for internal usage, no reselling or redistribution of Decathlon goods are allowed.

Your order will be fulfilled by the delivery date set out in the Order Confirmation or, if no delivery date is specified, then within 30 days after the date of the Order Confirmation, unless there are exceptional circumstances or Public Holidays. Business account orders are subject to individual approval, hence their delivery date may vary case by case.

Your order will be delivered to the delivery address within Hong Kong (subject to the restrictions in the paragraph below) you specify when placing your order, unless you opt (where available) to collect it from your local Decathlon store. A list of available delivery options will be displayed when you check out your order on Decathlon.com.hk. The options shown will vary based on the items in your basket, their size, weight, the destination address and the day & time when the order is confirmed. If you opt for Click & Collect at our stores, please take with you the order number and confirmation SMS or email, along with some form of identification with a picture (such as an ID card or a passport).

Orders cannot be delivered to PO Box, similar addresses or locations that require queuing up for pick up or delivery, such as the airport, restricted areas, warehouses, areas where trucks are prohibited, etc.. Products within the same order cannot be delivered to different addresses.

We offer a variety of couriers for product deliveries. It is not possible to specify a precise time at which a delivery will take place. Please note that the courier may require deliveries to be signed for.

Deliveries will be made to your door provided that there is a lift service to your premises. If no lift service is available at your premises, the courier will charge you an additional fee for each floor except the ground floor. For details of the additional fee, please contact the courier.

We offer a NET 30-days payment term for B2B orders equal or below HK$15,000. The 30-days payment period starts from the shipment date. For B2B orders over HK$15,000, we require complete payment before order preparation and shipment. Accepted payment methods are:

We do not accept returns or refunds for B2B orders. A B2B member can only request an Exchange for defective items within 30 days of their delivery and upon presentation of the formal invoice which identifies the product(s) unequivocally). The product conditions will be assessed by the Decathlon team. Based on such assessment, our Decathlon team reserves the right as its sole and absolute discretion to acknowledge the defect of the item and accept or refuse the exchange. Please note that we do NOT accept requests for exchange of: