Thank you for taking out time to share your feedback about Geologic Plastip Dartboard Apologies for the inconvenience you faced with the product usage. Generally, this could happen if the dart is not thrown in the right way. As you mentioned it is for your 5-year-Old this could be little frustrating. If you would like you could either go with the Scratch Target as it works on Velcro system or the Traditional dartboard Club 500 for a better performance. You can visit any of the nearest Decathlon stores to get the Plastip Dartboard exchanged. Hope I could help you with your query.