Response from Sport Leader

Kelvin 你好，

感謝你對香港Decathlon的支持，以及使用我們產品後的經驗反饋！

首先我們很抱歉產品於旅程中為你帶來不便，敬請原諒。

關於品質的意見，我們會將意見轉達給相關部門參考，幫助我們改善產品質素。

我們誠邀並建議您把相關產品帶回任何一間Decathlon門市進行換貨(同款/ 不同亦可)或退款。 我們的團隊很樂意為您提供幫助。

若有關於產品的任何建議或疑問，都歡迎再與我們聯絡。

希望在未來能不斷帶給你更多更好的運動體驗！期待再次與你見面！

在此祝身體健康，保持注意個人衛生:)

Carmen

Decathlon Hong Kong Hiking & Trekking Team

Response from Sport Leader

Hello,

Thank you for supporting Decathlon Hong Kong. Your feedback is appreciated and it can motivate us to strive for outstanding service level and product quality.

We are looking forward to seeing you again.

Thank you again for your support. 

Stay healthy. 

Cheers,

Decathlon Hong Kong Sports Team

Jasmine

Response from Sport Leader

Hi Sudha,

Thank you for supporting Decathlon Hong Kong and your feedback on your experience with our product!

We sincerely appreciate your insight! We can't wait to offer you more and better products in order to delight your sport experiences! Hope to see you around soon!

Stay healthy!

Cheers,

Carmen Kwong

Decathlon Hong Kong Hiking & Trekking Team

Ka man

Response from Sport Leader

Dear Andy,

Thanks for your feedback on your polarising adaptative clips.

I am sorry to read that this model did not bring you full satisfaction and would like to apologize for any inconvenience.

To make sure that they are suited for their use in the field, all our sunglasses are tested in our DECATHLON laboratories. This model's lens is equipped with a 95% polarization, to reduce reflection as much as possible.

I am sorry that the polarization level was not enough to block all reflective glare, and I take good note of your experience to improve our product selection.

Please feel free to return these clips to your Decathlon store. Our team will happy to exchange it for you or to refund you.

Thank you for your trust,

Marie 

Hiking/Trekking team

Decathlon Causeway Bay

Response from Sport Leader

Hi Pamela,

Thank you for taking the time to review our products. We are pleased to hear that this item meets your expectations!

We look forward to more of your reviews and sharing! Plus, the new Decathlon app has been launched and you can now purchase all your favourite sports goods with just a few clicks on your smartphone! Yes, it's now available both in the App store and Google Play Store! Download now and happy shopping!

Thank you for your support and stay safe! :)

Sport on safely!

Amalina

CSM Digital Leader

Response from Sport Leader

Hi Jeremy,

Thank you for taking the time to review our products. We are pleased to hear that this Vision 300 Clip Pilot Polarised Eyewear Clip-on Sunglasses meets your expectations!

We look forward to more of your reviews and sharing! Plus, the new Decathlon app has been launched and you can now purchase all your favourite sports goods with just a few clicks on your smartphone! Yes, it's now available both in the App store and Google Play Store! Download now and happy shopping!

Thank you for your support and stay safe! :)

Sport on safely!

Amalina

CSM Digital Leader

Response from Sport Leader

Hi Charles

Thank you very much for taking time to send me your reviews on "Vision 300 Clip Pilot Polarised Eye Wear Clip On Sun Glasses Category 3!"

I am so glad that you love our product and find it great for value! For $15, this clip on certainly has many excellent features to offer!

Keep your sharing coming!

Continue sporting and stay fit!

Worry Less Zumba More

Caroline Lee

Front Line Customer Service Adviser & Zumba Diva

Decathlon Joo Koon

Response from Sport Leader

Michael 你好，

感謝你對香港Decathlon的支持，以及使用我們產品後的經驗反饋！

首先我們很抱歉產品於旅程中為你帶來不便，敬請原諒。

關於品質的意見，我們會將意見轉達給相關部門參考，幫助我們改善產品質素。

我們誠邀並建議您把相關產品帶回任何一間Decathlon門市進行換貨(同款/ 不同亦可)或退款。 我們的團隊很樂意為您提供幫助。

若有關於產品的任何建議或疑問，都歡迎再與我們聯絡。

希望在未來能不斷帶給你更多更好的運動體驗！期待再次與你見面！

在此祝身體健康，保持注意個人衛生:)

Carmen

Decathlon Hong Kong Hiking & Trekking Team

Response from Sport Leader

Hi Lois,

Thank you for supporting Decathlon Hong Kong and your feedback on your experience with our product!

We sincerely appreciate your insight! It's also our pleasure to ensure you have the best experience with our products! 

We can't wait to offer you more and better products in order to delight your sport experiences! 

If you have any more questions, comments, please feel welcome to reach back out as we would be more than happy to share and assist. Hope to see you around soon!

Stay healthy!

Carmen

Decathlon Hong Kong Hiking & Trekking Team