I buy this almost 1.5 years ago and only one piece available at Rohini store. Even product packaging was almost damage and opened still I buy because I know there is two years warranty on this product.. Its doesn't matter if its was used. I have sufficient warranty time if find any problem n defect.
But after 1.5 when outer wire is start cracking peeling and I complained about this with store then they said no warranty on wire only for earbuds parts.
Even I wrote mail regarding this to decathlon and after two day passed still no response..
As I am regularly customer and I was happy with each and every product but very surprised and shocked they lie about warranty..
Response from Sport Leader
I hope you and your family are keeping safe and sound. I am extremely sorry for your bad experience with our Kalenji Earphones Wireless Bluetooth.
As per your rating and review, I can understand you are not satisfied with the product, for which I apologize for the inconvenience caused to you. We are always working on developing the product based on the feedback that we get from the user like you. Reviews are very important for us in order to improve our product and services. However, I would request you to please help me with your contact detail so that I can reach out to you and help you with the solution.
If you require more assistance, you may contact me directly. I would be eager to hear more feedback about our running range.