The foldable bike I got is surprisingly bad as the seat easily get loose and fall backwards. This is extremely dangerous especially the seat will move while you are riding. The staff told me it can be tightened up but I have no confidence on it as it may get loose so easily. The material is also very heavy. Changing gear appears to be real tight as well.
Response from Sport Leader
Firstly, we apologise for the uncomfortable product experience created by our product.
We take great care to ensure that important matters such as this are properly managed.
The issue has been already passed to the production line and we will keep striving for the best on the quality issue.
Once again, we would like to apologise for the inconvenience created by the related product.
You are welcome to visit Tseung Kwan O Store for the maintenance service.
Address: 3/F, TKO Spot, 2 Tong Ming St, MTR: Exit A1, Tseung Kwan O
Phone number: 9165 9233
Thank you for your support and wish to see you again soon.
Should you have any enquiries, please do not hesitate to contact Cycling Team via the phone 9165 9233
Decathlon Hong Kong Cycling Team