I am usually a big fan of Decathlon products. But I did NOT like this bike. I ordered it online wihtout seeing or trying it on in person. I was looking for a folding bike, and this one looked great online. The delivery was FAST, I got it the same day. The bike came fully assembled, however, the wheels had no air, and I forgot to buy a pump. So I had to order another pump and wasn't able to use it the next day. The seat was also SUPER hard as another reviewer mentioned, so I also ordered a gel cushion from Decathlon - size M, and it fit perfectly, I was very happy with the gel seat. I was worried about the folding mechanism, as I have never owned a folding bike before, but surprisingly, it was easy to fold down the handle bar, and easy to fold the bike in half. All good.... the color was even more vibrant in person. However, what I really did NOT like about the bike was the handle bar and brake system. The hand brake - if you look closely at the photo, is actually under the the handle, which is not very intuitive and not very easy to use if you have smaller hands. Most brake levers are in front of the handle bar. Secondly, the handles are NOT height adjustable, while the seats are. So, for a smaller person (I got the bike for my 12 year old), the seat can be adjusted to fit anyone, BUT the handles remain very high and hard to reach, add the difficult to use brake lever, makes for a very dangerous and hard to control bike that I would NOT recommend to anyone.
Decathlon customer service was excellent, as always, and took the bike back, even though we already tried it on outdoors for 15 minutes. Wow, that is rare for HK stores, so I am a loyal Decathlon customer for life....
Response from Sport Leader
Thank you for supporting Decathlon Hong Kong. We appreciate your insight and feedback as you motivate us to strive for outstanding service level and product quality.
According to the folding bike's braking lever, we can actually tune it a little higher for small hand users when customers wanted in store, it is actually adjustable,but I am very sorry about your shopping experience and would like see if we can give you more support on other types of folding bike.
We are looking forward to seeing you again.
Thank you again for your support.
Decathlon Hong Kong Cycling Team