Response from Sport Leader

Hello Kit, 

Thank you for supporting our product. Your feedback helps us get better. 

Thanks again for placing your trust in us and your willingness to share.

Stay healthy! 

Cheers,
Alyson Ng
Decathlon Hong Kong Swimming Team (Service)

Response from Sport Leader

Hello Himanshu,

Thank you for reviewing the product 8573141 - Women's Flip-Flop 120 - Jiu, your feedback is important in improving the quality of our products and services.

We sincerely apologize for the inconvenience caused due to our Flip-Flop. We at Decathlon emphasis more on quality of the products at any given point of time for the right usage, so we do quality check for our product at different level right from designing to production. These Flip-Flops are occasional usage and not meant for regular usage, if in case you are looking for regular usage we had different models for the same. So we would recommend you can get the product exchanged from the nearest decathlon outlet and our sport leader would be happy to assist you with the same.

We would remain available for any further queries.

Regards,

Abilash KAMSALI

Response from Sport Leader

Hello Himanshu,

Thank you for reviewing the product 8573141 - Women's Flip-Flop 120 - Jiu, your feedback is important in improving the quality of our products and services.

We sincerely apologize for the inconvenience caused due to our Flip-Flop. We at Decathlon emphasis more on quality of the products at any given point of time for the right usage, so we do quality check for our product at different level right from designing to production. These Flip-Flops are occasional usage and not meant for regular usage, if in case you are looking for regular usage we had different models for the same. So we would recommend you can get the product exchanged from the nearest decathlon outlet and our sport leader would be happy to assist you with the same.

We would remain available for any further queries.

Regards,

Abilash KAMSALI

Response from Sport Leader

Hello Vinaya,

Thank you for reviewing the product 8573141 - Women's Flip-Flop 120 - Jiu, your feedback is important in improving the quality of our products and services.

We sincerely apologize for the inconvenience caused due to our Flip-Flop. We at Decathlon emphasis more on quality of the products at any given point of time for the right usage, so we do quality check for our product at different level right from designing to production. However I see you have received a defective flip-flop, so we would recommend you can get the product exchanged or even you can get the money refunded from the nearest decathlon outlet and our sport leader would be happy to assist you with the same.

We would remain available for any further queries.

Regards,

Abilash KAMSALI

Response from Sport Leader

Hello Gursimran,

Thank you for reviewing the product 8573141 - Women's Flip-Flop 120 - Jiu, your feedback is important in improving the quality of our products and services.

We sincerely apologize for the inconvenience caused due to our Flip-Flop. We at Decathlon emphasis more on quality of the products at any given point of time for the right usage, so we do quality check for our product at different level right from designing to production. However I see you are not happy with the quality of the flip-flop so we would recommend you can get the product exchanged from the nearest decathlon outlet and our sport leader would be happy to assist you with the same.

We would remain available for any further queries.

Regards,

Abilash KAMSALI