When I pick up the bike, I asked the staff to help assemble it. But the staff refused and said they don't have the tools. But in fact the tools were provided with the bike.
Response from Sport Leader
This is Decathlon TKO Cycling Team (Terrin Ng)
First of all I'm so sorry to hear your bad shopping experience, and would like to give our deepest apologies to you.
I would like to personally contact you if available to ask you more about the information about it.
Once again, we would like to apologise for the inconvenience created.
Thank you so much
Decathlon Hong Kong Cycling Team