Response from Sport Leader

Hello Jony,

Firstly, we apologise for the uncomfortable product experience created by our product.

We take great care to ensure that important matters such as this are properly managed. 

The issue has been already passed to the production line and we will keep striving for the best on the quality issue.

Once again, we would like to apologise for the inconvenience created by the related product. 

You are welcome to visit any of our stores to exchange or refund in any of our stores.

Thank you for your support and wish to see you again soon.

Should you have any enquiries, please do not hesitate to contact us for further assistance.

Stay healthy.

Cheers,
Alyson Ng
Decathlon Hong Kong Watersports Team (Service & B2B)

Response from Sport Leader

Hello Aymeric,

Firstly, we apologise for the uncomfortable product experience created by our product.

We take great care to ensure that important matters such as this are properly managed. 
The issue has been already passed to the production line and we will keep striving for the best on the quality issue.

I would recommend you to purchase the below product for swimming. The buoy can also be used to rest when the swimmer is tired or has a cramp.
https://www.decathlon.com.hk/en/p/ows-500-swim-buoy-for-use-in-open-water/_/R-p-310486?mc=8560284

In light of this, you are welcome to exchange or refund in any of our 3 stores, which we hope will be acceptable to you.

Please contact me should you have any further cause for concern.

Thank you so much.

Stay healthy.

Cheers,
Alyson Ng
Decathlon Hong Kong Watersports Team (Service & B2B)

Response from Sport Leader

Hello Sir

I sincerely apologise that you did not have a good experience with the ITIWIT Watertight duffel bag while kayaking. Although, this is the first time we have a negative feedback about it and your opinion matters. The bag is designed to give watertight experiene while kayaking and Stand Up Paddling and it stays watertight even if it falls in the water.

Kindly, check this video once that advises on the usage of the bag: https://www.youtube.com/watch?v=jSApr7_r9qs

I am sure on you next kayaking trip you can try it again and it will not disappoint you.

Thank You & HAve a nice day!

Neha Sharma

Country Sport Leader

Kayaking & Sailing

Response from Sport Leader

Hi Adye,

Thank you for taking the time to write a review on the waterproof dry bag 30L. I am glad that this product has been working well for you and that you love it.

At Decathlon, our mission is to make sports accessible for the many. It is our responsibility to ensure that our products are made to satisfy our users. 

Your feedback matters as it allows us to further understand how you use our products and services and how we can better improve to serve you better. 

We look forward to more of your reviews and sharing! In the meantime, keep sporting on, and we hope to see you in our stores soon!

It's a bird, it's a plane, it's...

Firman :)

Omnichannel Sports Advisor (TRG)

Response from Sport Leader

Hello, Chong-Yew

Thank you for your review, and we/re glad the product via the perfect rating and we truly believe it has made you feel worthy and of value to spend your money purchasing it especially when it can be used as an all rounder! Thank you for your support, and we hope to see you at our stores soon.

Sportingly,

Fidah Ngatijan

Sports Leader

Decathlon Singapore