Response from Sport Leader

Hi Shanker,

Thank you for supporting Decathlon Hong Kong and your feedback on your experience with our product! Please accept our apologies for any inconveniences caused to your experience. We will pass the feedback to the product design team. If you have any further comments, concerns, please feel welcome to reach back out too :) Our team will be more than happy to assist you for any follow up progressions.

Meanwhile, we will keep our promise to offer you more and better products in order to delight your sport experiences! Hope to see you around soon!

Stay healthy!

Carmen

Decathlon Hong Kong Hiking & Trekking Team

Response from Sport Leader

Hi Lee,

Thank you for supporting Decathlon Hong Kong and your feedback on your experience with our product!

We sincerely appreciate your insight! We can't wait to offer you more and better products in order to delight your sport experiences! Hope to see you around soon!

Stay healthy!

Carmen

Decathlon Hong Kong Hiking & Trekking Team

Response from Sport Leader

Hi Maryluna,

Thank you for supporting Decathlon Hong Kong and your feedback on your experience with our product!

We sincerely appreciate your trust towards us! Please feel free to let us know later after you tried it, your user experience is our concern:)

At the same time we can't wait to offer you more and better products in order to delight your sport experiences! Hope to see you around soon!

Stay healthy!

Cheers,

Carmen Kwong

Decathlon Hong Kong Hiking & Trekking Team

Ka man

Response from Sport Leader

Hi Zulkepli!

Thank you for your review for the Waterproof Floor Mat for Tents!

Our team of campers designed this mat to create an area insulated from ground moisture. It provides additional protection should the the weather turn gloomy and rain!

In the meantime, keep sporting on and we hope to see you around in our stores soon!

Sportingly,

Nor Azhimy Bin Mohd Senin

Omni-Channel Sports Leader

Decathlon Singapore

Response from Sport Leader

Sit 你好，

感謝你對香港Decathlon的支持，以及使用我們產品後的經驗反饋！

同時感謝你提出關於產品設計上的意見，我們會轉達給相關部門參考。

我們亦歡迎您把不滿意的貨品帶到任何一間門市進行換貨 (不同款式亦可）。

希望在未來能不斷帶給你更多更好的運動體驗！期待再次與你見面！

在此祝身體健康，保持注意個人衛生:)

Carmen

Decathlon Hong Kong Hiking & Trekking Team

Response from Sport Leader

Ceasar 你好，

感謝你對我們防水地墊（2 X 2.5 M）的支持和意見，我們對閣下的不愉快體驗致以萬分歉意。

我們非常重視各位運動愛好者的意見。多謝你對防水地墊重量的意見，我們會反映予產品設計部門。同時，如果你需要更大尺寸，可以考慮防水地墊（3 X 4 M）

https://www.decathlon.com.hk/zh/p/3-x-4-m/_/R-p-3745?mc=2855045

對於你是次不愉快體驗，我願意免費升級到防水地墊（3 X 4 M）(2855045)或退款。歡迎光臨我們將軍澳或旺角店舖辦理。

我們亦期待很快再與你見面。

再次感謝你的支持。

Klas

Hiking/Trekking team

Decathlon Hong Kong

Response from Sport Leader

謝謝您對我們的肯定！日後也請繼續給我們鼓勵與指教，讓迪卡儂豐富您的運動生活。

迪卡儂內湖店登山露營部門