Response from Sport Leader
Thank you for supporting Decathlon Hong Kong and your feedback on your experience with our product! We sincerely appreciate your insight because it helps us build a better product offer. Please accept our apologies for any inconveniences caused to your experience. We would like to understand more about your experience & we will pass the feedback to the product design team right after.At the same time, I encourage you to exchange to another your choice of model (even not the same price level) or return your current shoes to your favorite Decathlon shop. Our team will be more than happy to assist you for the free upgrade/ exchange or refund processing.
If you have any further comments, concerns, please feel welcome to reach back out too :)
Meanwhile, we will keep our promise to offer you more and better products in order to delight your sport experiences! Hope to see you around soon!
Decathlon Hong Kong Hiking & Trekking Team