Dear Wai Cheung,
Good morning, warm greetings from Decathlon Tseung Kwan O Store!
First of all, thanks a lot for your review sharing, which helps us a lot for improving the service level. Regarding running shoes size of shortage, we are deeply sorry about the out of stock issue in store, and we are trying our best in making all size available now, please accept our sincere apologies.
Alternatively, we have several options in our online shop for your selection, please visit www.decathlon.com.hk and enjoy free delivery for orders above $399, also you as our valuable member are eligible for lifetime return if the shoes is not suitable.
Once again, thank you for sharing with us your meaningful review! Please feel free to contact us at +852 9165 9293, if you would like to know more about the product and share more about your experience with us.
We are looking forward to meeting you again in the Decathlon Tseung Kwan O Store.
Jason Lau
Decathlon Hong Kong Sports Team
Dear Charles,
Good evening, thank you for your feedback.
We recently received your feedback regarding your experience with Decathlon Tseung Kwan O store, and we value your opinion and appreciate you taking the time to share your concerns with us.
Please do not hesitate to reach out to us directly. We value your business and look forward to the opportunity to regain your trust.
Happy Easter.
Best regards
Jason Lau
Decathlon Hong Kong Sports Team