Satisfied
the shop keeper just give me the product without any acknowledgement of receipt. At least she has to give a black and white confirmation.
Response from Sport Leader
Dear Mr. Chan,
Thank you for providing feedback on your recent Click & Collect experience at our store. We sincerely apologize for any inconvenience caused and appreciate the opportunity to address your concerns.
We attempted to reach you by phone but were unable to connect. We regret any inconvenience this may have caused.
After investigating your order, we would like to inform you that for Click & Collect 1-hour orders, we do not provide a physical receipt upon pickup. However, you can easily access your purchase record and invoice in your account. They serve as official documentation of your transaction.
Rest assured, we will communicate your feedback to the store team to ensure that customers are informed about the absence of a physical receipt during the pickup process. We will also emphasize the importance of updating the order status once the customer has collected their parcel from the store. Our aim is to continually improve and provide the best possible experience for all our customers.
Please do not hesitate to reach out to us if you have any further concerns or require additional assistance. We are here to help!
Thank you once again for bringing this matter to our attention.
Best Regards,
Rachel Cheng
Customer Experience Team
Decathlon Hong Kong