Very dissatisfied
1.I'd make an order with a discount code, after input the code no deduction made but paid with original price, cancelled order and CS told me that was gift card code.
2. I'd made a reorder few hours later, all home delivery, shop pick up or pick up point was not available, which means i cannot ordered. I WONDER why shop pick up is not available.
3. I'd made an order thur express checkout as I could only found that size at Mongkok shop, after payment i didnt received any email notificiation for whole day, at night I went to Mongkok shop asking Memeber service counter for my order, in return the CS team told me that maybe the staff didnt pick up and wrap up my order, the product was SOLD OUT after a whole day pick up by shop's customer. That's ridiculous!!
4. CS told me the only way to solve the method was refund only and didnt even try to check another shop availability, i could only accept this solution. However, i received the ready to pick email when your staff handling, your staff told me that was the only way to refund. And i noticed that means I'd pick up the order and returned and refunded by myself, not due to your staff fault. That's ridiculous!!
5. She said she'd done the refund will be showed in credit card statement 3-5days, as the statement is monthly, i can only wait half month to know the refund is success or not. At website, my account didnt shows that the product was being refunded.
Response from Sport Leader
Hello Dave,
Thank you for the feedback alerting us to the problem you have been having with our store in Mong Kok Store.
We regret to learn that this has happened, and we realised the inconvenience this has caused you.
We value your custom and I assure you that we will take all customer feedback seriously. We have forwarded your case to the Mong Kok store management team as well as our customer service team to make sure this will not happen again.
If you have any questions, please feel free to contact us.
Whatsapp: 95299532
E-mail: [email protected]
Once again, thank you for your support.
Decathlon HK Sport Team
Barry