Normally I have positive experience with multis. But this string was neither comfortable nor soft. It did not play like a multi. It is an ok average string but don't advertise as comfortable. It did not help the string job was rather average too but that was probably my mistake cause the stringer did not play tennis. Please let only experienced tennis players string tennis rackets.
First of all, I am really sorry for the experience you have had in our Mong Kok Store. It is not our normal standard and I could definitely see how frustrating this experience must be to you. I apologize that you left the store with unsatisfied memories.
I have investigated the issue and did a briefing to my team after your review. Due to a lack of training in our team, we did not provide the best experience to you.
Again, I apologize it took us some time to get back to you! I treasure the tie with all the sports users and seek to build a long-standing relationship with them. I look forward to offering a better experience to you when you visit our store again.
If you have any further questions or concerns, please do not hesitate to let me know. I am here to help.
Decathlon Hong Kong Sports Team