非常滿意
无
无
I placed the online order after seeing the demo at the shop
🐤
良好購物經驗
Nil
簡單易用
如貨物可以快點到達門店會更好,5個工作天有點長
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1
My small daughter (aged 3-4) does not like the scooter as her legs are not long enough which cause her feet kept being kicked by the two wheels at back. She could not ride the scooter to move forward at all.
For my big daughter (aged 7-8), her legs are long enough but her ankle got hurt (skin peeled off) by the back wheels. I do think this design is not suitable for kids or we don't know how to play it?
Dear Chole,
We appreciate your feedback, and thank you for leaving us a review and speaking with us on the phone. We sincerely apologize for the negative experience your daughters had with the scooter. We understand that your daughter was unwilling to adapt to the new way of using the scooter as an advanced user, which may have contributed to her dissatisfaction.
At Decathlon HK, we highly value your satisfaction. We have issued a gift card that you can use for future purchases at Decathlon.
If you have any further concerns or need assistance, please do not hesitate to contact us.
Email: [email protected]
WhatsApp: 95299532
Live Chat: https://www.decathlon.com.hk/en/help/app/home
Once again, we appreciate your feedback and are committed to continuously improving to provide the best possible experience for our customers.
Please feel free to leave us a review anytime, and don't hesitate to reach out if you need further assistance.
Virginia Tang
Customer Experience Team
Decathlon Hong Kong