Find Answers in our
Frequently Asked Questions
Call or WhatsApp us:
Causeway Bay 5992 1321
Mong Kok 5993 3727
Contact Your Store:
Find the nearest store
|TERMS AND CONDITIONS OF USE DECATHLON HONG KONG MEMBERSHIP PROGRAMME|
|ABOUT THE PROGRAMME|
A User Membership programme has been set up by Decathlon Hong Kong Co. Limited, known as "Decathlon" below.
The User Membership program is offered to all users who can provide a valid email address, referred to as the "Cardholder"or "Member".
On presentation of the Decathlon Virtual Card/Membership Number, the User Membership programme is valid for any purchase made online or in the store:
In these terms and conditions the following definitions apply:
Membership Programme means Decathlon’s User Membership programme under which a member will be issued a Decathlon Virtual card;
Decathlon Card means a card issued to a Decathlon User that has successfully registered to the User Membership Programme; Decathlon Hong Kong members will receive Virtual card which is a digital format Decathlon Card.
|1 – Terms and conditions of use|
1.1 These terms and conditions of use set forth the conditions upon which Decathlon administers its User Membership Programme. By agreeing to participate in the User Membership Programme the cardholder accepts the terms and conditions set out in this document.
1.2 These terms and conditions of use are available free of charge upon request at Decathlon in-store information desk or online at www.decathlon.hk.
1.3 All User Membership Programme cardholders must provide his/her email address for registration.
1.4 Cardholders of the User Membership Programme must keep Decathlon updated of any personal detail changes. Decathlon cannot be held responsible for any loss incurred by inaccurate personal detail. Cardholders should ensure that any name or address changes are reported via one of the following methods:
1.5 The User Decathlon Card, and/or Virtual card and/or any benefit conferred by such card is not transferable, cannot be, sold, bought, traded and/or copied in any way and can only be used by the cardholder who is named and registered as the User Decathlon Card holder.
1.6 Decathlon Virtual card remains the responsibility of the User Membership Programme cardholder, as do any security details relating to the account. Decathlon cannot be held responsible for any loss arising from the cardholder failing to ensure the safe-keeping of these items.
1.7 Decathlon may, at any time, decline to issue, withdraw, cancel or terminate any Decathlon Card and/or Virtual Card in whatever form, and/or remove a cardholder from the User Membership Programme where Decathlon reasonably believes there has been:
For the avoidance of doubt, where Decathlon declines to issue, withdraws, cancels or terminates any Decathlon Card, Virtual Card, Gift Card and/or benefit on the grounds outlined at paragraphs 1.7.1 to 1.7.4 above, the cardholder shall not be entitled to any compensation of any kind whatsoever.
1.8 A cardholder of the User Membership Programme may leave the scheme at any time. By leaving the User Membership Programme, cardholders forfeit the right to any gift cards and benefits already accrued or issued.
1.9 The Decathlon Virtual Card are free of charge.
|2 Application for the Decathlon User Membership Programme|
2.1 To participate in the User Membership Programme, Users must complete an application form available either:
2.2 The User Membership Programme is for personal and consumer use only. No Decathlon Card, Virtual Card, Voucher, e-Voucher or Gift Card and/or other benefit conferred by the User Membership Programme may be used for any business transaction or purpose.
2.3 The User Membership Programme and any Decathlon Card and/or Virtual Card are valid at all Decathlon stores in Hong Kong. The programme is also valid online at www.decathlon.hk.
|3 Benefits of the User Membership Programme|
3.1 User Membership Programme cardholders will be able to take advantage of the following benefits:
|4 Lost and/or stolen membership|
4.1 In the event that the Decathlon membership account is not able to access or stolen, the cardholder should inform Decathlon User Services as soon as possible. The Decathlon Account can also be retrieved from My Account page in our website: www.decathlon.hk.
|5 By being part of the Decathlon Membership Programme, the customer benefits from the following additional services:|
5.1 When Decathlon or one of its providers, makes a decision for quality reasons and / or safety, a retreat from the sale and / or the return of a product, Decathlon has the possibility to contact personally to each customer present in the scheme (service offered for all purchases made using the Decathlon Virtual Card at the till). The information will be send, subject to DECATHLON, by email, mail, or phone call. Decathlon doesn’t take responsibility if the customer details are outdated.
5.2 Possibility to exchange items purchased in store or online without presenting the receipt.
5.3 The customer will automatically receive emails related to membership programme.
5.4 Decathlon Hong Kong communicates to the customers about special offers, news and sporting events organized by your local store. Unless the customer has expressly communicated the desire not to receive these communications.
|7 Modifications to or suspension of the Decathlon User Membership Programme|
7.1 The Decathlon Card/ Virtual card shall be valid for the lifetime of the User Membership Programme. However, Decathlon reserves at all times.
7.2 All cardholders that continue to use the User Membership Programme scheme after such a change will be deemed to have accepted the updated terms and conditions.
7.3 All cardholders acknowledge and accept that these terms and conditions replace all previous versions.
|8 Collection and protection of personal data|
9.1 Decathlon will not be liable or responsible for any failure to perform, or delay in performance of any of our obligations under these terms that is caused by events outside Decathlon’s reasonable control (“Force Majeure Event”). Decathlon’s obligations under these terms are suspended for the period that the Force Majeure Event continues, and Decathlon will extend the time to perform these obligations for the duration of that period.
9.2 These terms shall be governed by Hong Kong Law. The cardholder and Decathlon both agree to the non-exclusive jurisdiction of the Hong Kong courts.