Ordered personalised card but never received it via email. Contacted customer service and they sent a standard card instead. Very frustrating experience. I will never order again.
Response from Sport Leader
We sincerely apologize for the inconvenience you experienced with our e-gift card purchase. We understand how frustrating it must have been to wait for the personalized card to be delivered to your email, only to receive a standard card instead. Despite our attempts to contact you via phone and email, we were unable to reach you. Please accept our deepest apologies for the mix-up.
We have promptly addressed the issue and resent the correct personalized card to your email. It should have arrived within the next three hours. We understand the frustration this has caused and have taken steps to prevent similar occurrences in the future.
At Decathlon Hong Kong, we would love to continue exploring different sports with you. You are welcome to leave us any comments anytime.
Once again, thank you for your understanding, and we hope to have the opportunity to serve you better in the future.
Decathlon Hong Kong Customer Experience Team