Response from Sport Leader

Hi Afzal,

Thank you for supporting Decathlon Hong Kong and your feedback on your experience with our product!

We sincerely appreciate your insight! It's also our pleasure to ensure you have the best experience with our products! 

We can't wait to offer you more and better products in order to delight your sport experiences! 

If you have any more questions, comments, please feel welcome to reach back out as we would be more than happy to share and assist. Hope to see you around soon!

Stay healthy!

Carmen

Decathlon Hong Kong Hiking & Trekking Team

Response from Sport Leader

Hello Fung,

Thanks for taking time to give us your opinion on our NH500 hiking socks.

I am really sorry if you didn't find them comfortable.

During the development process, these socks have gone through several tests in real walking conditions to make sure they remain comfortable and durable during your short hikes. I am sorry that despite all our efforts, you didn't feel that well in them.

Maybe your discomfort is due to the composition of this model : to ensure a good durability and moisture management, our engineers have selected a material made of 52% of cotton.

If you are not feeling comfortable in this material, maybe you could give a try to our other model of hiking socks, made of polyamide which is more elastic and also very quick-drying : https://www.decathlon.com.hk/en/p/high-mountain-hiking-socks-mh-500-2-pairs-black-grey/_/R-p-130049?mc=8493501&c=BLUE_TURQUOISE

Anyway, in order to forget about this bad experience, please feel free to return your socks to your Decathlon store, anytime. Our team will be more than happy to help you exchange to a new pair, or propose you a refund.

See you again soon,

Marie 

Hiking/Trekking team

Decathlon Causeway Bay

Response from Sport Leader

Dear Siti Noraisyah, thank you for your time in leaving us with a 5-Star rating on our product. We are glad that we managed to delight you with the standards of our product. We really appreciate your loyalty with Decathlon. Please let us know if there is anything else we can improve on in the future. Thank you once again for your time and we hope to serve you again soon!

Noradila

Response from Sport Leader

Dear Sue, thank you for taking the time to write the review! We are truly sorry to hear that our product did not meet your expectations. We have read your feedback and would like to contact you personally in case you would like to highlight any other shortfalls in our product for us to improve ourselves in satisfying your needs as your satisfaction is our top priority.

Amirul