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運動大使回覆

Dear Louise,

We sincerely apologize for the inconvenience you experienced with our e-gift card purchase. We understand how frustrating it must have been to wait for the personalized card to be delivered to your email, only to receive a standard card instead. Despite our attempts to contact you via phone and email, we were unable to reach you. Please accept our deepest apologies for the mix-up.

We have promptly addressed the issue and resent the correct personalized card to your email. It should have arrived within the next three hours. We understand the frustration this has caused and have taken steps to prevent similar occurrences in the future.

At Decathlon Hong Kong, we would love to continue exploring different sports with you. You are welcome to leave us any comments anytime.

Once again, thank you for your understanding, and we hope to have the opportunity to serve you better in the future.

Best Regards,

Rachel Cheng

Decathlon Hong Kong Customer Experience Team

運動大使回覆

Hi Robert,

Thank you for your feedback. We truly understand your stressed during the payment process.

After searching your membership information, your membership is registered in Oversea Decathlon (not Decathlon Hong Kong member).

Our online store is only available to Decathlon HK members. If you are an

overseas member, please use another email address to register for a Decathlon

HK membership.

As Decathlon membership is region-specific, we are sorry that your overseas membership could not be brought over to Decathlon Hong Kong. You may register as our member with a NEW email address.

https://www.decathlon.com.hk/en/create

Each email can only register once in a single country. Please create a Hong Kong membership with another email if you wish to purchase online in Hong Kong.

If you have any questions, please feel free to contact our service leader in Decathlon Hong Kong website chatbox or email us by [email protected]

Thank you for your understanding.

Calvin

Decathlon Hong Kong Sport Team