運動大使回覆

Ida你好，

感謝閣下對本公司服務的評價，並向我們表達對產品質素之寶貴意見。

本公司非常重視閣下的產品體驗，對閣下構成不便，尚祈原諒。

為避免同類事件再次發生，本公司已經向生產商反映，並進行檢討，務求帶給各位運動愛好者更佳的產品體驗。

此防水袋的防水程度是IPX 4，可供短暫浸泡，及避免水花飛濺時弄濕。

如要在袋內放置電子產品，如手機，則建議放在手機防水袋，詳情請參閱以下網址。
 https://www.decathlon.com.hk/zh/p/ipx7/_/R-p-146172?mc=8362014&c=%E7%84%A1%E8%89%B2
相機則建議放入小防水袋中（5 L或10 L）密封後，再放入大防水袋內（30 L、40 L、60 L），或放進相機專用的防水袋。
進行水上運動之前，請先在袋內放入紙巾以確保包包是否緊閉，並定期檢查耐水性。

另外，我們的法國團隊拍攝了一系列有關如何適當地密封防潑水袋，確保良好的耐水性 。希望能協助閣下在日後繼續使用我們的防潑水袋類產品。
https://www.youtube.com/watch?v=DFXrSB6t29Y
步驟如下:
1. 保留一些空氣在袋內
2. 在扣上扣環前，根據 「1, 2, 3」 標示，將袋密封。
3. 確保袋內有一定的空氣量，讓袋呈充氣狀，使袋更耐水入水
4. 請勿把袋長時間浸透在水中

如有任何問題，歡迎隨時與我們聯絡。

再次感謝閣下之寶貴意見。

我們期待很快再與閣下見面。

謹記保持身體健康，勤洗手。

感謝閣下的支持。

Alyson Ng
Decathlon Hong Kong Watersports Team (Service & B2B)

運動大使回覆

Hello Jessie,

Firstly, we apologise for the uncomfortable product experience created by our product.

We take great care to ensure that important matters such as this are properly managed. 

The issue has been already passed to the production line and we will keep striving for the best on the quality issue.

Once again, we would like to apologise for the inconvenience created by the related product. 

You are welcome to visit any of our stores to exchange or refund the product.

Thank you for your support and wish to see you again soon.

Stay healthy.

Cheers,
Alyson Ng
Decathlon Hong Kong Watersports Team (Service & B2B)

運動大使回覆

Hello Jessie,

Firstly, we apologise for the uncomfortable product experience created by our product.

We take great care to ensure that important matters such as this are properly managed. 

The issue has been already passed to the production line and we will keep striving for the best on the quality issue.

In addition, to prevent the water get into the bag, our France Team made a tutorial video to assist you in sealing the bag in the best way. Hope it helps.
https://www.youtube.com/watch?v=DFXrSB6t29Y

Here are the instructions:
1. Leave some air inside
2. Follow the 1, 2, 3 logos to fold it tightly before buckle up
3. Ensure the bag is filled with a certain volume of air to protect the bag from the water 
4. Do not put the bag in a long period of immersion 

Once again, we would like to apologise for the inconvenience created by the related product. 

You are welcome to visit any of our stores to exchange or refund in any of our stores. 

Thank you for your support and wish to see you again soon.

Should you have any enquiries, please do not hesitate to contact us for further assistance.

Stay healthy.

Cheers,
Alyson Ng
Decathlon Hong Kong Watersports Team (Service & B2B)

運動大使回覆

親愛的顧客您好，

感謝您給予我們建議與回饋，

您給予我們回饋是我們進步的動力來源，

為您說明，因為您購買的商品款式是10L水上運動防水包 ，

門市及官網皆有販售容量較大的20L及30L的水上運動防水包，

如果有容量上的需求，

歡迎能到門店讓現場服務人員協助您挑到喜歡及適合的產品!

迪卡儂鳳山店 祝您有美好的一天：）

Yuan

運動大使回覆

親愛的顧客您好，

感謝您提供產品使用的回饋，

為您說明，此款商品防水用途是

可短暫浸泡，能保護個人物品，避免水花飛濺時弄濕，

適合皮艇、立式划槳或輕型帆船時使用喔~

如您有商品上任何問題，歡迎您致電07-7432000轉接210

迪卡儂鳳山店 祝您有美好的一天:)

Yuan