Hello Pui Ting,
Thank you for your rating and comments.
At the same time, we apologize that you had an unsatisfied purchase at our decathlon store. Our teammate will contact you directly to check for more details to understand the situation and as well to improve our products, we will also pass your valuable comment to our design team for future reference.
Furthermore, if you would like to make a refund, please contact any of our Decathlon Hong Kong stores.
We are concerned with your shopping experience at Decathlon Hong Kong. So I sincerely thank you for spending your precious time writing us your feedback to help us improve.
Thank you and stay safe.
Decathlon Hong Kong Fitness Team