Hello Yvonne,
First of all we are very sorry that your recent experience at Decathlon was not a positive one, we at Decathlon strive to provide great customer service and we are disheartened to hear that we were not able to achieve that.
We definitely take any feedback seriously and will take immediate actions to address the issue at hand. We are very sorry that the staff did not have a very welcoming tone of voice and addressed your question in a way that was unsatisfactory. All staff will be debriefed and a training will be held to help them better understand the correct way to interact with customers.
Customer satisfaction is of utmost importance here at Decathlon and we hope to prove that to you in future visits to the store. Thank you again for taking the team to help us improve and we hope to see you again soon! If there are any additional concerns or feedback, you can always contact us via email or contact the store directly!
Best Regards,
Christopher