And there was no other staff available to help.
Dear Customer,
First and foremost, thank you for taking the time to speak to us in-person on the phone regarding this issue. We at Decathlon take customer service very seriously and we were disheartened to hear that your recent visit to Decathlon was not a positive one. We take your feedback seriously and will take immediate actions to address the issues that you were facing.
As per our conversation, the main issue was the lack of acknowledgment from the staff while you were waiting for them to finish up their previous task. We totally understand the frustration felt from the lack of proper communication from our staff. We do sincerely apologize for this oversite and will addressing this issue. We will debrief our staff and provide more customer interaction training to prevent miscommunications from happening. While it is important for staff to complete their tasks at hand, it is also just as important to make sure that if there are any customers that are awaiting service, to be acknowledged whether it just eye contact, body language, or even verbal acknowledge to know that they are seen and will be helped momentarily.
In regard to lack of staff, we will do our best to make arrange our staff so that there ideally will be two staff members in the check out area, so that even if one is busy, the other would be free to help. We will better arrange our shifts to make sure we have enough team members in the store.
Please feel free to reach out if there are any additional concerns or feedback for our store. Thank you again for the feedback and I hope you will have a better experience next time you shop at Decathlon!
Sincerely,
Hugo
Dear Customer,
Thank you for providing your feedback regarding your recent experience at Decathlon. Of course we are disheartened to hear that it was not a positive experience and we will take diligent steps to make sure that this does not happen again. We take customer service very seriously here at Decathlon and will be addressing this issue immediately.
We have sent an email to you kindly requesting for more details about your shopping experience in order to gain better understanding of the situation at hand. This will also help us to come up with the best solution to your issue. For the general issue of lack of staff availability, we completely understand the frustration of not being able to find staff readily available for your service and sincerely apologize. We will better arrange our shifts to make sure we have enough team members in the store.
Please feel free to reach out if there are any additional concerns or feedback for our store. Thank you again for the feedback and I hope you will have a better experience next time you shop at Decathlon!
Sincerely,
Ivan
I was asking how to use Pilates ring , and she explained very patiently for exercise