Dear Aaron
Good afternoon, thank you for your feedback!
Your comments regarding the service you received at our store are very important to us. We want our customers to enjoy shopping at Decathlon, so your review is essential for us to improve the service standard.
First, let us express our deepest apologies. You deserve only the best service. We are sorry that you encountered an unpleasant shopping journey in terms of teammate availability.
In order to satisfy our customers, we will take immediate action to rearrange our teammates to show our availability to serve our customers at the sales floor. We will pay more attention to what the customers need and offer assistance actively.
We tried to reach you by phone call to get more valuable feedback but we didn't succeed. Please feel free to contact us if you would like to share more about the experience, as we know that we still have plenty of room for improvement. Once again thank you for giving us this meaningful review.
Should you need any further information, please do not hesitate to contact us at +852 9165 9293 or email: [email protected]
We look forward to meeting you again in the Decathlon Tseung Kwan O store.
Best regards
Jason Lau
Decathlon Hong Kong Sports Team