Everything was good except my son's soccer boots that broke after a week, (worn 3 times) that it is a design flaw of the product that it has its strap connecting to some elastic shoe lace that it breaks very easily. I had a few pairs for my son previously that had the same problem too but not as bad as this pair. The refund process was fine and the staff was friendly and helpful just that I didn't know that I could have it refunded and a few pairs have gone to the trash can.
Response from Sport Leader
Hi Eddie,
Thank you for your rating, Decathlon Hong Kong has been committed to making the sport be more accessible to many. It is great to know that you have a good shopping journey on our website.
We have many events coming soon, you would like to read our Facebook Page for more detail.
https://www.facebook.com/decathlon.hk/
Decathlon Hong Kong only provides a refund for online purchases (since the online store has been outsourced), the online payment will be captured by the online store but not the physical store which our staff in-store can only help you to apply for an online refund back to your original payment. You will need to buy another suitable one in-store or online again.
Please follow the return/exchange condition below:
https://www.decathlon.com.hk/en/help/app/answers/detail/a_id/37
* Details please refer to terms in Refund and Exchange Policy in part 4
"- For Online Purchase(s), bring the product(s) you wish to return to any Decathlon stores in Hong Kong along with your Member ID or the email address or the phone number of your membership account used for the purchase.
Based on the Assessment (subject to the limitations referred to in Refund/Exchange Eligibility Criteria), our Decathlon team will, at its sole and absolute discretion, determine whether the product(s) may be eligible for a refund. In case of an accepted Return & Refund, we will make the full refund of the purchase price through the same means of payment at the time of purchase of the returned product(s).
Subject to the foregoing, save where there is product quality issue, each product is allowed Refund/Exchange once only, such product for Refund/Exchange must be in a saleable condition. Further, the original packaging and labelling must be presented upon the Refund/Exchange. Our Decathlon team will carry out the assessment of the conditions of the product(s) in question (“Assessment”) and will reserve the right at its sole and absolute discretion to determine whether the requested Refund/Exchange can be accepted.
We will not accept any Return (Lifetime / 365-Day Return for Decathlon members and 30-Day Exchange for non-Decathlon members) for the following products:
- Products that were/are obtained by you via Return unless a quality issue arises at the time of obtaining such products;
- Perishable products, personal safety equipment and personalized products including but not limited to underwear, socks, footwear and swimwear;
- Products that were/are used without paying due regard to the instructions and/or directions provided by the user manual or attached or affixed to the packing or the product itself (as the case may be);
- Products that were/are damaged due to use for longer than service life or improper purpose
- Products which exhibit material differences from their original condition; and
- Products with unclean appearance.
- Products which have been obtained by unlawful means; and
- Food and beverage that passes the expiry, “use by” or “best before” date after the day of purchasing."
Your support is our motivation, looking forward to seeing you again in the stores.
Thank you for your support,
Calvin
Decathlon Hong Kong Sport Team