Very dissatisfied
ordered btwin folding bike (3500 hkd) for my son online. delivery day was Saturday which git delayed due to typhoon.
I got a message that now it will be delivered after 5 days. I asked to deliver it sooner, where I was promised Monday delivery which never happened and I was told it will be Tuesday. I was home all day on Tuesday and the delivery kept on postponing from morning to noon to evening then night and then no delivery.
horrible on fulllfillment of commitment made. no respect for customer time after taking full money on spot on website
no one should buy decathlon online if they care about delivery day as it appears it's highly unprofessional.
very very bad experience spoiled not one but 3 days in a row made me wait with no consideration to my time
Response from Sport Leader
Dear Amit,
Thank you for your time to leave us a review, and we tried to contact you via phone call but no luck.
First of all, please allow me to express my deep apologies for the inconvenience you experienced with your recent order. We understand your frustration regarding the delayed delivery and the multiple rescheduling of the delivery date. We sincerely apologize for failing to meet our commitment and for any inconvenience caused.
We have thoroughly reviewed our delivery process and are currently investigating the issue with the courier responsible for your case. We take full responsibility for the delay and assure you that we are taking this matter seriously.
Once again, we apologize for the inconvenience and the time you had to wait. We value your satisfaction as a customer, and we will do our best to address your concerns and provide any necessary assistance.
If you have any further concerns or require additional assistance, please feel free to contact us via email, WhatsApp, or Live Chat.
Email: [email protected]
WhatsApp Contact Number: 95299532
Live Chat Link: https://www.decathlon.com.hk/zh/help/app/home
Thank you for your understanding.
Best Regards,
Rachel Cheng
Customer Experience Team
Decathlon Hong Kong