Satisfied
The delivery took a bit too long.
The delivery took a bit too long.
I would like to have a real look and touch of the product before placing order but it is not available in physical stores. Anyhow, the shoes are comfortable.
More tennis clothes for girls pleaase
Nil
.
I suppose the product I bought is new arrival and I have had no probem getting the right size. The process was quickly over.
I pick up in store at Mong Kok, they kept me a very dilapidated jacket. I need to exchange another one at storefront by myself……
Dear Kate,
Warm greeting from Decathlon Mongkok.
Your comments regarding the service you received at our store are very important to us. We want our customers to enjoy shopping at Decathlon, so your review is essential for us to improve the service standard.
First, let us express our deepest apologies. You deserve only the best service. As indicated in the previous phone call, we acknowledged that you are not satisfied because our teammate kept a very dilapidated jacket for you and had to find the other one by yourself.
We will learn from this lesson and share this case among our team. The main purpose is letting our teammate know the initiative to assist guests is very essential to fulfill and enrich the guests’ shopping experience. Most importantly, no matter how busy we are, we also need to be patient and maintain our professionalism to make our sport users feel satisfied.
We know that we still have plenty of room for improvement. Once again thank you for giving us this meaningful review. We take this case seriously.
Please feel free to contact us at +852 5993 3727 or email: [email protected]
Thank you & Best regards,
Chin Li | Decathlon - Mongkok (Service Team)
Effective efficient
nil
Hi Pui Yi,
Thank you for your rating. Decathlon Hong Kong has been committed to providing good services to sports users. It is great to know that you have had a good shopping journey at our store.
We will keep improving our service standards to give you a better purchasing experience.
Welcome to try our online store. It has more stock and a variety of products:
https://www.decathlon.com.hk/en/
We look forward to seeing you again in the stores.
Thank you for your support,
Calvin
Decathlon Hong Kong Sport Team
The attitude of sales staff is helpful and patient
Hi Alice,
Thank you for your rating. Decathlon Hong Kong has been committed to providing good services to sports users. It is great to know that you have had a good shopping journey at our store.
We will keep improving our service standards to give you a better purchasing experience.
Welcome to try our online store. It has more stock and a variety of products:
https://www.decathlon.com.hk/en/
We look forward to seeing you again in the stores.
Thank you for your support,
Calvin
Decathlon Hong Kong Sport Team