Very satisfied
Excellent
Excellent
No packages of 72 orange balls .
if I buy 72 balls in the package of three balls the cost is very expensive. The cost of 72 balls is 599$ and the cost of the package of three balls will be 840$ . It is unacceptable that internacional company like Decathlon doesn’t has packages of 72 Orange balls since 3 months ago and only bring packages of three balls to get more money from your customers . I will change my provider with another company with better customer service . Thank you
Dear Roberto,
Thank you for willing to give us feedback regarding this product.
After our WhatsApp chat, I am glad that we are able to resolve your concern. We are happy to continue to have you as our customer.
I also got in touch with the Racket Team about restocking the Tennis Balls TB110 x 72 - Orange
Thank you for your feedback!
Sincerely,
Ron
Decathlon Hong Kong Sport Team
I purchase a backpack on Friday, expect to have it on the coming Monday or Tuesday, or even Wednesday, so that I can use it on Friday. I did not receive my backpack until the time my little outing trip is over. I think you website has no problem, but there is definately a problem with your logistic company. Felt fortunate that I can refund it with no question ask. The instant message from the official website or email contact was not helpful at all. Well, what can they do over the logistic company?
Hi Lap Lee,
Thank you for your valuable comments on the quality of DECATHLON Hong Kong's delivery service. We apologize for any inconvenience caused!
We understand that you had an unpleasant experience with Decathlon's delivery service.
At the same time, we have raised the feedback to the logistics department regarding the delivery service in order to provide customers with a better shopping experience.
After the rearrangement of the logistic procedure, the lead time of delivery will be minimised.
We have cooperated with the courier provider so that they may provide a better and smoother delivery experience to our users.
We care about your shopping experience at Decathlon. We sincerely appreciate you taking the time to give us feedback to help us improve. We look forward to seeing you again at the store.
If you have any questions, please feel free to contact our team.
Thank you again for your valuable comments and support.
Calvin
Decathlon Hong Kong Sport Team
The expected delivery time can not meet, I needed to cancel the order and re order the item which I can collect at the store immediately.
Dear Jeannie,
Thank you for willing to give us feedback regarding the delivery time.
I'm glad that we are able to get in touch with you on whatsapp. Sorry that we are unable to meet the expected delivery date.
At the same time, I am happy to know that our in-store service teammates are able to assist you to resolve the issue.
Thank you for your feedback!
Sincerely,
Ron
Decathlon Hong Kong Sport Team
Unacceptable don’t have a product 3 months ago
Good
Excellent
由訂購至收貨流暢迅速。
Taken the advantage of free shipping promotion and I don't need to bother buying more for free shipping. It is quite strange that many sizes in a lot of items are not available and this situation has been continued since day one.
Service was good and shop assistants were helpful.