Product availability (stock)
Products correspond to website description
Decathlon keep sending wrong product, it’s either wrong colour or completely different product, I’m very unhappy with the delivery service as I have to cancel my camping activities due to a faulty delivery.
Response from Sport Leader
Hi Julia,
Thank you for your feedback!
I am glad that we were able to talk over the phone, we now have a better understanding of the situation.
While I can confirm that the seller has attempted to contact you about the free upgrade, I agree that they should have confirmed with you before mailing it out.
Hence, I have contacted the seller to request a return/refund.
Since you mentioned that you are busy these couple of days, no worries, please take a good look at the backpack and let me know your decision on whether you want to keep or return it.
Now that you have my work phone, please call or whatsapp me anytime.
You are welcome to email me as well, simply reply to this email and I will get back to you accordingly.
Hope you have a great day!
Sincerely,
Ron
Decathlon Hong Kong Sport Team