Very dissatisfied
No point doing an in-store pickup. They say 5 days (AFTER YOU ORDER). But it's 6. I live on an island so that makes it 8- ordered Sunday, collect a week later Monday. Really???
Response from Sport Leader
Hi Steve,
Thank you for taking the time to speak with us and leave us your valuable feedback.
We sincerely apologize for the extended lead time you experienced with your recent Click & Collect order, as the parcel was shipped from our overseas warehouse, resulting in a longer delivery time of approximately 5-8 days.
We understand that the earliest delivery time may not have been clearly communicated during the order placement process. To avoid such confusion in the future, please feel free to contact us via live chat or WhatsApp for assistance in checking the estimated delivery lead time before placing your order. During checkout, you can also find the estimated delivery time on the Delivery Options page.
We sincerely apologize for any inconvenience caused and appreciate your feedback. If you need further assistance or have any questions, please contact us. We are here to help!
Thank you for your understanding.
Best Regards,
Rachel Cheng
Customer Experience Team
Decathlon Hong Kong