Very dissatisfied
My online order HK477638441 , your website display would delivery on 6 July.
But not receive that right now ( 7 July 12:30 )
Response from Sport Leader
Dear Netrunner,
Thank you for taking the time to leave a review regarding your recent online shopping experience with us.
We are sorry to hear that your order was not delivered on time as expected.
Upon receiving your inquiry this morning, we immediately contacted the seller to address the issue. We apologize for any inconvenience caused by the late shipment of your product. Please know that we are taking this matter seriously and will provide feedback to the related team to ensure that similar cases do not happen again.
We appreciate your feedback as it helps us improve our services and provide better customer experiences. Your satisfaction is our top priority, and we hope we can make things right for you.
Thank you for choosing us as your shopping destination, and we look forward to serving you again soon.
Best Regards,
Rachel Cheng
Decathlon Hong Kong Customer Experience Team