i returned three items for a refund by the end of January but i still haven't received anything. I asked the front desk staff and they said the refund is pending without any reason. THe staff said they would contact me but haven't received any call.
Response from Sport Leader
Hello Mr. Chan,
Thank you for your feedback and willingness to speak with me over the phone.
We sincerely apologize for such a long wait for the refund. I have sent a separate email with the refund details. You are welcome to reply to me with questions or concerns you may have.
Meanwhile, I submitted a request to the finance team, and I will continue to follow up on the refund case.
Sincerely,
Ron
Decathlon Hong Kong Sport Team