Satisfied
無
Response from Sport Leader
Raymond您好,
感謝閣下對我們Decathlon的支持及評價。
很開心得知閣下在我們網店有一個不錯的購物體驗。
我們在未來的日子定會提供更好的服務體驗給所有運動用家。
更多最新消息以及產品資訊,請瀏覽我們的網站 https://www.decathlon.com.hk/zh/
Sum Wong
Hong Kong Decathlon Sport Team
無
Raymond您好,
感謝閣下對我們Decathlon的支持及評價。
很開心得知閣下在我們網店有一個不錯的購物體驗。
我們在未來的日子定會提供更好的服務體驗給所有運動用家。
更多最新消息以及產品資訊,請瀏覽我們的網站 https://www.decathlon.com.hk/zh/
Sum Wong
Hong Kong Decathlon Sport Team
好差既體驗
如果我沒有致電, 查詢貨物情況, 就沒有人會跟進
貨物到了幾天, 都沒有通知
Joker 你好,
感謝你對我們的評價,很抱歉令你有不愉快的購物體驗。
我們會與客戶服務部商討成因,盡快改善情況,以提供流暢的購物體驗。此外,我會向相關同事了解和訓示,改善接待服務。
我們十分關注你在DECATHLON的購物體驗,希望與你聯絡並了解更多詳情,以便我們跟進事項。
為免打擾客人,煩請提供方便接聽來電的時間,我們會盡快聯絡你,或可再以電郵形式聯絡我們。
最後, 我們再一次代表Decathlon衷心致歉, 希望閣下再度光臨Decathlon門市時, 我們能帶出更多特色的地方和展現出更好的待客之道。
如有其他問題,歡迎查詢致電我們。
旺角: 5993-3727
銅鑼灣: 5992-1321
將軍澳: 9165-9233
祝你有愉快的一天!
John Yeung
Decathlon Hong Kong Sport Team
John
Na
Hello Jeff,
Thanks for your feedback.
Glad to know that you have good experience in the Decathlon online store.
Your feedback is our motivation to work better.
For more latest news and product information, please visit our website https://www.decathlon.com.hk/zh/
Best regards,
Sum Wong
Decathlon Hong Kong Sports Team
Good
Hi Chun Yin,
Good afternoon, thanks for your rating and feedback.
Glad to see that you have a pleasant experience in Decathlon Hong Kong
We would love to satisfy every sport user and your support is our motivation to achieve further and provide better service.
Hope to see you soon in our Decathlon Hong Kong stores. Cheers!
John Yeung
Decathlon Hong Kong Sport Team
John
有相同的貨品,同日購買,(見另一單據),但運送差了一星期,並且沒有資訊跟進,要自己追問運輸,至今仍未收到.另外同單分開寄出的上衣,最初的電郵指已發貨,但運輸亦指沒有資料.若運送有延誤,應該主動聯繫客人.可電郵或whatsapp.讓客人知道情況,不用掛心購買物品有沒有寄失.
Titus你好:
感謝閣下對DECATHLON香港的送貨服務提供寶貴意見,對你造成不便,還望見諒!
對於電郵上指出最快到貨時間為11月10日,而現時仍未收到件, 我們深感抱歉!
你的訂單已從中國倉庫發貨,預計送貨時間需要12-18個工作天。
當快件到達香港並由順豐取件後,你可到順豐官網查閱快件最新消息,快遞單號為SF1686401453034。
我們非常重視你及其他運動用家的購物體驗,我們的團隊會努力加強售後和送貨服務,並在運輸有延誤時提早通知客人,務求客人有一個安心的購物體驗,盡享運動樂趣。
Decathlon Hong Kong Sport Team
Good 又快
Hello,
Thank you for your rating and praise, Decathlon Hong Kong has been committed to providing good services to sports users.
We will maintain our service standard and do our best to provide more inventory for customers to purchase which can give you a better purchasing experience.
Looking forward to seeing you again in the stores.
Thank you for your support,
Decathlon Hong Kong Sports Team
Jasmine
Amazing staff
Hi Annicia,
Thank you for your rating, Decathlon Hong Kong has been committed to making the sport be more accessible to many. It is great to know that you have a good shopping journey on our website.
We will keep increasing more functions in the future to let customers have a better shopping experience.
Looking forward to seeing you in the stores.
Thank you for your support,
Calvin
Decathlon Hong Kong Sport Team
All things are reasonable.
Hi Eric,
Good afternoon, thanks for your rating and feedback.
Glad to see that you have a pleasant experience in Decathlon Hong Kong
We would love to satisfy every sport user and your support is our motivation to achieve further and provide better service.
Hope to see you soon in our Decathlon Hong Kong stores. Cheers!
John Yeung
Decathlon Hong Kong Sport Team
John
N/A
Liz 你好,
感謝你對我們的評價。抱歉未能提供足夠貨品尺寸和種類去滿足你的需要。
我們關注你在DECATHLON的購物體驗,為跟進缺貨問題,我希望能向你取得有關事情的更多資料,並向相關部門同事了解和訓示。
請傳送至[email protected] 與我們分享。
我們會更加努力為你提供滿意的用戶體驗。謝謝!
另外, 我們有網上商店方便你查看 70種以上的運動用品, 而且配有一年退換服務。
https://www.decathlon.com.hk/zh/
聯絡電話:
旺角店- (852) 5993-3727
銅鑼灣店- (852) 5992-1321
將軍澳店- (852) 9165-9233
九龍灣店- (852) 9165-9281
中環店- (852) 9165-9291
祝你有美好的一天!
John Yeung
Decathlon Hong Kong Sport Team
John