Very satisfied
staffs are very helpful and friendly
staffs are very helpful and friendly
It’s a shame that the bottom of this bag is so thin, I was expecting it to be the same as the rest of the bag (ie water repellent)
Hello Dany,
Thank you for spending time to write us feedback.
To help make it better, we are doing a full analysis of this issue, the root cause, the impact, and how to prevent this from happening again. Please look forward to our improvement in the coming time!
If you have further feedback based on our platform experience, we would love to know the details with a screen capture for further improvement.
Please email the details to [email protected] with a photo attached.
We are concerned with your shopping experience at Decathlon, so I sincerely thank you for spending your precious time writing us your feedback to make us improve. I hope you can give us a chance and we are looking forward to seeing you again in the store.
If you have any further questions, please do not hesitate to contact us. Good day!
Decathlon Hong Kong Sports Team
Tiffany
The delivery was delayed, the communication with your staff on the Decathlon WhatsApp started off well but then I was ignored for hours. Overall a terrible experience. To top it off, SF Express were hopeless as well, calling me up with mixed messages and lies.
Hi Richard,
Thank you for your feedback and sorry to hear about your unpleasant shopping journey.
According to the conversation records, the online service leaders have communicated with SF Express and followed your delivery delay case.
First and foremost, on behalf of Decathlon Hong Kong, I would like to apologise for the inconvenience caused.
The delivery provider is SF Express and it was delivered on 27 January:
https://htm.sf-express.com/hk/en/dynamic_function/waybill/#search/bill-number/SF1347359203704
SF Express replied that the parcel is over 100 kg and need time to arrange a large truck to deliver bulky items. With the massive amount of delivery orders received before the Lunar New Year, SF Express delayed the delivery without giving a concrete delivery schedule. Decathlon Hong Kong has submitted a formal complaint to the SF Express management team.
To minimise the repeated delay, Decathlon Hong Kong has immediately changed the courier provider and will not use SF Express as our delivery partner until it improved.
We fully understand your situation and please accept our sincere apologies for any inconvenience caused. We value our sports users and we would like you to provide continuous support and enjoy the sports with Decathlon Hong Kong. A $300 e-gift card has been issued to your membership email (in pdf file) and you would like to see you spending it on the coming purchase. We look forward to continuing to serve you as a valued sports user.
Good health and wish you a Sporty New Year.
Calvin
Decathlon Hong Kong Sport Team
I have owned the RT7 which are excellent shoes - i have done approx 900km in 9 weeks and they have held up very well and although the grip is now not as good as before the shoes are in great condition still - i have also bought the MT trail running shoes and first impressions are good although ive only done a couple of short runs of 20km each - i also have shorts, jackets, ski shirts, ski jackets etc and all are excellent quality and have a great life span....very happy with decathlon products so far
Hi Jonathan,
Thank you for your rating, Decathlon Hong Kong has been committed to making the sport be more accessible to many. It is great to know that you have a good shopping journey on our website.
We have many events coming soon, you would like to read our Facebook Page for more detail.
https://www.facebook.com/decathlon.hk/
Your support is our motivation, looking forward to seeing you again in the stores.
Thank you for your support,
Calvin
Decathlon Hong Kong Sport Team
No comment
Hi Chelo,
Thank you for your rating, Decathlon Hong Kong has been committed to making the sport be more accessible to many. It is great to know that you have a good shopping journey on our website.
We have many events coming soon, you would like to read our Facebook Page for more detail.
https://www.facebook.com/decathlon.hk/
Your support is our motivation, looking forward to seeing you again in the stores.
Thank you for your support,
Calvin
Decathlon Hong Kong Sport Team
Good experience
Hi Joel,
Thank you for your rating, Decathlon Hong Kong has been committed to making the sport be more accessible to many. It is great to know that you have a good shopping journey on our website.
We have many events coming soon, you would like to read our Facebook Page for more detail.
https://www.facebook.com/decathlon.hk/
Your support is our motivation, looking forward to seeing you again in the stores.
Thank you for your support,
Calvin
Decathlon Hong Kong Sport Team
nil
Hi Steven,
Thank you for your rating, Decathlon Hong Kong has been committed to providing good services to sports users. It is great to know that you have a good shopping journey on our website.
We will continue to work hard to improve the functionality of the website, hoping to bring you a more pleasant and convenient online shopping experience.
Looking forward to seeing you in the stores.
Thank you for your support,
Calvin
Decathlon Hong Kong Sport Team
The usability of the website is really bad - maybe you guys should consider investing a bit more money into your IT department!
Thank you for your rating, Decathlon Hong Kong is committed to providing good services to our Sports Users.
We're concerned with your shopping experience at Decathlon, please share more with us at [email protected] so we can work better to provide you with a satisfying user experience.
Please do not hesitate to contact us if you have any further questions, we would be more than happy to assist you.
Looking forward to seeing you again in the stores.
Thank you,
Decathlon Hong Kong Sports Team
More variety of payment options would be best
Hello,
Thank you for your rating. Decathlon Hong Kong has been committed to providing good services to sports users. It is great to know that you have a good shopping journey at our store.
We will keep improving our service standards to give you a better purchasing experience.
Welcome to try our online store. It has more stock and a variety of products:
https://www.decathlon.com.hk/en/
We look forward to seeing you again in the stores.
Thank you for your support,
Decathlon Hong Kong Sports Team
Maurice
Fast, Nice
Hello Wayne,
Thank you for your rating. Decathlon Hong Kong has been committed to providing good services to sports users. It is great to know that you have a good shopping journey on our website.
We will continue to work hard to improve the functionality of the website, hoping to bring you a more pleasant and convenient online shopping experience.
Looking forward to seeing you in the stores.
Thank you for your support,
Decathlon Hong Kong Sports Team
Tiffany