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I have recently placed an order for bather for my daughter. It says to enjoy free shipping, I need to make a purchase of $350 and above. Hence, I ordered another pair of shorts. Total came up to be above $500. SF delivery just came. The guy said I have to pay $30 for the delivery as it was not covered. So I am here to let everyone know, just purchase whatever you need, there’s no difference whether the item is $240 or $500, there’s no ‘free shipping’ as promised by Decathlon.
Response from Sport Leader
Hello Mrs. Shirelen,
Thank you for your feedback alerting the problem with our delivery service and we are sorry for the inconvenience caused.
As per the conversation over the phone, this was a mistake by the seller and we have already contacted the seller to raise the problem. Meanwhile, SF has refunded the shipping fee to you.
We are concerned with your shopping experience at Decathlon, so I sincerely thank you for spending your precious time writing us your feedback to make us improve. I hope you can give us a chance and we are looking forward to seeing you again in the store.
Once again, thank you so much for your support.
If you have any further questions, please do not hesitate to contact us. Good day!
Best Regards,
Barry
Decathlon Hong Kong Sport Team