Satisfied
The delivery took a bit too long.
The delivery took a bit too long.
Kowloon bay shop is tiny
Hello Owain,
Thank you for your rating and feedback.
Our team will consider the store's location in the future and is dedicated to providing a pleasant shopping journey for our customers.
If you would like to visit a larger store with more shopping space, we recommend you to visit the Tseung Kwan O store (the largest sports equipment store in Hong Kong).
If you have any questions, please feel free to contact us.
Once again, thank you for your support.
Thanks and have a good day.
Decathlon Hong Kong Sport Team
Wait to long to receive the products!
Hi Chan,
Thank you for your feedback.
Your order is shipped from the oversea Decathlon warehouse.
The delivery lead time is 12-18 days.
The earliest delivery date is 23/10.
The time waiting is the normal importation procedure. Some items might check by HK Customs which might takes 1-3 days more.
However, we understand the lead time is longer than expected for the overseas parcel shipment.
We would enhance the communication with the oversea warehouse and logistic team to provide a smoother delivery process.
If you want the product in a hurry, we recommend you try the "Express Checkout" function in the "Check stock instore" button. This function allows you to purchase the existing inventory available in-store.
We look forward to seeing you again instore again.
Calvin
Decathlon Hong Kong Sport Team
第一次網上購物,產品資料清晰,流程暢順,還可於指定商鋪領取有關物品,非常方便。
Vincent 你好,
感謝你的評價。
我們十分重視你的意見,希望閣下可以抽出寶貴的時間提供更多詳情給我們 ,我們承諾會不斷改善及進步,讓閣下有一個更好的服務體驗。
如有任何問題,歡迎向我們查詢。希望能再次在門市見到你,祝你有美好的一天!
感謝你的支持!
Matthew Ng
Decathlon Hong Kong Sport Team
good value. fast delivery with my last minute shopping
Hello Chan,
Thanks for your feedback.
Glad to know that you have good experience in the Decathlon online store.
Your feedback is our motivation to work better.
Last but not least, our new Shatin and Ma On Shan store are now opening.
Shatin: https://g.page/r/Cc11E-35Hw2mEAg/review
Ma On Shan: https://g.page/Decathlon-MaOnShan/review?gm
For more latest news and product information, please visit our website and Facebook page:
https://www.decathlon.com.hk/zh/
https://www.facebook.com/decathlon.hk
Best regards,
Sum Wong
Decathlon Hong Kong Sports Team
I think the app version is better and the web site version sometimes diverted me to wrong product listing.
Hi Adrian,
Thank you for your rating, Decathlon Hong Kong is committed to providing good services to our Sports Users.
We're concerned with your online experience at Decathlon, please share more with us at [email protected] so we can work harder to provide you with a satisfying user experience.
Please do not hesitate to contact us if you have any further questions, we would be more than happy to assist you.
Looking forward to seeing you again in the stores.
Thank you,
Decathlon Hong Kong Sports Team
John
I would like to have a real look and touch of the product before placing order but it is not available in physical stores. Anyhow, the shoes are comfortable.
Very quick delivery
Hello,
Thank you for your rating. Decathlon Hong Kong has been committed to providing good services to sports users. It is great to know that you have a good shopping journey on our website.
We will continue to work hard to improve the functionality of the website, hoping to bring you a more pleasant and convenient online shopping experience.
Looking forward to seeing you in the stores.
Thank you for your support,
Decathlon Hong Kong Sport Team
While my purchases are always in-store, my reviews and the subsequent correspondence and follow-up from Decathlon customer service has been nothing short of spectacular. I had rated that a particular pair of shoes were not necessarily waterproof as advertised. A representative from Decathlon immediately reached out and apologized for the shows’ performance and offered a full refund at any Decathlon store. I went to the Decathlon in Central where I was swiftly and efficiently given a refund with a smile. This sort of quick response and action make me a happily loyal customer of Decathlon!
Took about 8/9 hours from ordering to item being available for collection from chosen store
Hello Claire,
Thank you for your support.
We are very happy to hear that you have a good shopping experience at our online store.
We hope to provide diversified choices and let all sports users purchase the most suitable products for them.
We will definitely provide a better service experience to all sports users in the future.
Last but not least, our new Telford store and Central store is now opened,
You are welcome to visit our new store and leave your valuable comments to us for improvement.
Central
B/F, Entertainment Building, 30 Queen's Road Central, Central
Hong Kong Island
(852)9165 9291
https://g.page/r/CU7dlsGHhi0OEAg/review
Kowloon Bay
Shop 351-352, Telford Plaza II, 33 Wai Yip St, Kowloon Bay
Kowloon
(852)9165 9281
https://g.page/r/CaLN1bTTaaeIEAg/review
For more latest news and product information, please visit our website https://www.decathlon.com.hk/zh/
Sum Wong
Decathlon Hong Kong Sports Team