Dear Wai Ming,
Good afternoon, thank you for your feedback.
We recently received your feedback regarding your experience with Decathlon Tseung Kwan O store, and we value your opinion and appreciate you taking the time to share your concerns with us.
Please do not hesitate to reach out to us directly. We value your business and look forward to the opportunity to regain your trust.
Best regards
Jason Lau
Decathlon Hong Kong Sports Team
Dear Cynthia,
Good afternoon, thank you for your feedback!
Your comments regarding the service you received at our store are very important to us. We want our customers to enjoy shopping at Decathlon, so your review is essential for us to improve the operation & service standard.
First, let us express our deepest apologies. You deserve only the best service. We are sorry that you encountered an unpleasant shopping journey in terms of sudden evacuation by false alarm in shopping mall.
In order to satisfy our customers, we take immediate action to share our feedback to shopping mall & they promise to update the fire fighting system to avoid false alarm happen again. Also, for Decathlon side, our operation leader will review the evacuation procedure & educate our teammates to give a clear direction to our customers if the fire drill happen next time, because safety is our first priority.
Please feel free to contact us if you would like to share more about the experience, as we know that we still have plenty of room for improvement. Once again thank you for giving us this meaningful review.
Should you need any further information, please do not hesitate to contact us at +852 9165 9293 or email: [email protected]
We look forward to meeting you again in the Decathlon Tseung Kwan O store.
Best regards
Jason Lau
Decathlon Hong Kong Sports Team
He even helped me to carry my heavy weight all the way to my car and lifted them all up into my car.
He is so friendly
His service is amazing