很失望
I returned the two items that l bought from yr website to your Causeway Bay shop and received by yr staff Kevin and Miki on 19 th Sept, but until now, l did not receive any refund. My purchase order number is hk356918151. Pls follow up, thks
運動大使回覆
Hi Esther,
Thank you for your feedback.
The order is sold by a third-party seller.
Decathlon Hong Kong has forwarded the return request to the seller and awaiting a reply.
The refund lead time of seller products varies (around 14 days normally, some products might have a longer refund lead time.)
Our online customer experience team is now following up with your order and keep communicating with the seller for the latest update.
Your patience is highly appreciated.
Once the refund has proceeded, you will receive a refund notification email.
We look forward to seeing you instore again.
Calvin
Decathlon Hong Kong Sport Team