Ordered to pick up in ma on shan, went all the way to the shop with no stock available
運動大使回覆
Hi Andrew,
Thank you for your inquiry alerting us to the problem you have been having.
We are sorry about your unpleasant shopping experience on the Decathlon Hong Kong website. We truly value your custom. We assure you that we will take all users' feedback seriously.
There may be several reasons leading to your situation. While the store is in operation, other sports users may also purchase the products displayed on the website in stores. It takes some time for our system to update the inventory information, and there may be inevitable discrepancies between the store's actual inventory levels and the quantities displayed on the website, especially when there are only few items left.
We'll ask our backend team to continue improving the functionality of the website, hoping to bring you a more pleasant and convenient online shopping experience.
We are concerned with your shopping experience at Decathlon, so I sincerely thank you for spending your precious time writing us your feedback to make us improve. I hope you can give us a chance and we are looking forward to seeing you again in the store.
If you have any further questions, please do not hesitate to contact us.
Once again, thank you for your support. Have a good day!
Decathlon Hong Kong Sport Team