我是在屯門Vcity自取貨物的第一次取貨時,店員尋找貨物時要用一些時間才找到貨品,但因為貨品尺碼不合適,須要更換尺碼,但因為沒有新的,只有陳列品,要再等一 兩天才調動貨品到vcity 店舖才可取換,當我再到該店取貨時,店員也用了一段頗長時間才找到我訂購的貨品,這經歷比我感覺是
1.沒有足夠儲存貨物
2.儲存是否太混亂,兩次都要等10-20多分鐘才找到貨品
運動大使回覆
Hello Bonnie,
Thank you for your feedback and I apologize for bringing you this unsatisfying journey. We are sorry that we have not been able to provide enough service to meet your needs, which has caused your waiting time to be prolonged.
As per the conversation we had in phone, I will debrief my team to improve the situation asap so as to provide a smoother order picking procedure to sports users.
Thank you once again for taking the time to write us feedback and I sincerely hope to see you again in store !
Cheers,
Tuen Mun Service Leader
Decathlon Hong Kong Service Team