Many products are out of stock but still being pushed out as promotion items. This is wasting my time after searching for items that I need and those items are unavailable.
運動大使回覆
Dear Alan,
Thank you for taking the time to leave a review and conversation over the phone regarding your recent online shopping experience with us.
We apologize for the inconvenience caused by our website continuously pushing out-of-stock products and wasting your time browsing items that are unavailable online.
We have addressed this issue with the relevant team to prevent similar occurrences in the future. We will prioritize investigating the hiking sports section to identify and rectify the problem.
Your feedback is highly valuable to us as it enables us to improve our services and provide better experiences for our customers. We hope you can enjoy your sports journey with our Decathlon product in the future, and please feel free to provide us with feedback at any time.
Best Regards,
Rachel Cheng
Decathlon Hong Kong Customer Experience Team